Refund policy
Refund Policy – Vaidiki International Private Limited
At Vaidiki International Private Limited, we are committed to providing our customers with authentic spiritual products and a seamless shopping experience. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. Below is our refund policy to address any concerns you may have.
Returns and Refunds
Eligibility for Refunds:
Refunds are applicable only for products that arrive damaged, defective, or do not match the description provided.
Products must be unused and in their original packaging to qualify for a return or refund.
Non-Refundable Items:
Products customized, blessed, or energized as per your request (e.g., energized Rudraksha, malas, or pooja items).
Consumables such as Gangajal or offerings once opened or used.
Timeframe for Returns:
Refund or return requests must be initiated within 2 days of receiving the product.
Process for Returns:
Contact our customer support team at [insert email/contact info] with your order details and a brief explanation of the issue.
Provide photos or videos as proof of the damaged or incorrect product.
Once approved, we will guide you through the return process.
Refund Timeline:
Once the returned product is received and inspected, we will process your refund.
Refunds will be credited back to your original payment method within 7-10 business days after approval.
Exchanges
Exchanges are available for items that are defective or damaged. If you wish to exchange your item, please contact us within 2 days of receiving your product, and we will assist you.
Additional Information
Shipping Charges:
Shipping costs for returns will be borne by the customer unless the error is on our part (e.g., incorrect or damaged item).
Shipping charges incurred during the initial order are non-refundable.
Energized and Blessed Products:
Due to the spiritual significance and customization of products, these items are non-returnable and non-refundable.
Customer Responsibility:
Ensure the product is securely packaged to avoid damage during return shipping.
Contact Us
If you have any questions or need assistance with a refund or return, please don’t hesitate to contact our support team at:
Email: vaidikistore@gmail.com
Phone: +91-9540444422
Our team is here to assist you and ensure that your experience with Vaidiki International Private Limited is positive and fulfilling.